Loyalty Program FAQs

What are iRR Loyalty Level Points?

iRR Loyalty Level Points are the points that determine the iRush Rewards Loyalty Level you are currently. iRR Loyalty Level Points will be adjusted daily on a rolling 30-day basis to accurately track whatever you have wagered during that time period. As you play, you will earn iRR Loyalty Level Points (and iRR Bonus Store Points) when you wager real money on your favorite games. By doing so, your iRush Rewards Loyalty Level will increase.  

All points you earn daily contribute to your Loyalty Level for the 60 days. Specifically, all points you earn stay 100% with you for 30 days. After that, they gradually begin to drop off for the next 30 days. Fortunately, any dropped points will be replaced with new points you earn each day, so your Loyalty Level will always accurately reflect your real money wagering activity! Simply put, to remain the same iRR Loyalty Level, you need to keep averaging the same number of points going forward as you did in the past. This means, if you earn more Loyalty Level Points in a day than are being dropped off, your Loyalty Level point bucket will increase. What is the accrual rate for iRR Loyalty Level Points?

The rate at which you accumulate loyalty points will vary depending on a multitude of factors, but to view a fully detailed breakdown of all the accrual rates, simply navigate to the "Rewards" tab located near the top-left-hand corner of the site.   

What are iRR Bonus Store Points?

You earn iRR Bonus Store Points at exactly the same rate as Loyalty Level points (and the same way you earn points with the previous iRush Rewards Loyalty Program). The significant difference is that these points are yours to use in our brand-new Bonus Store for an entire year! Unused points expire a year from the date they were earned.

What are Tier Points? In addition to Loyalty Points and Bonus Store Points, you'll also earn Tier Points which will determine your Tier Level. Tier Points are earned at the same rate as Loyalty Points and Bonus Store Points. The Tier Levels that the points determine, which include Gold, Platinum, and Black, each have their own associated benefits. This means you get to enjoy benefits linked to your Loyalty Level as well as additional perks from your Tier level!  

What is the iRush Rewards Bonus Store?

The new iRush Rewards Bonus Store is where you redeem your iRR Bonus Store Points for rewards! Instead of receiving pre-determined rewards in our old loyalty program, such as the wheel spin for leveling up, you can now choose the rewards you want! Redeem your Bonus Store Points for different items, such as Wheel Spins or Bonus conversions!

What does “locked” mean in the Bonus Store and how do I unlock rewards?

Some of the rewards in the Bonus Store are locked based on your iRR Loyalty Level and will unlock as you reach higher loyalty levels. You will also notice that locked rewards will be more generous the higher the Loyalty Level required to unlock them.

How can I view a detailed breakdown of my Loyalty point accumulation? To view a detailed report of your loyalty points, you'll want to open the "My Account" dropdown tab in the top-right corner of the site and select "My Rewards".

Once on the "My Rewards" page, you'll want to scroll down and select "Loyalty Point Report." This report will allow you to filter by certain time periods and see a full breakdown for that set period. Also, if you set the date range to "Custom" you'll be able to set specific start and end dates. 

How do Loyalty Level Points drop off? An average of the Loyalty Level Points that you earned between 31-60 days ago will drop off of your account daily and will be replaced by whatever points you earn on that day! Also, keep in mind that every Loyalty Level Point that you earn is entirely yours for 30 days.  

For example:

If you have earned 6,000 Loyalty Level Points equally over the last 60 days, then you would have earned 3,000 points in the period between 31 and 60 days ago. To figure out the average, you would divide that by 30.

3,000/30 = 100         

In this example, you would have 100 Loyalty Level Points dropping off that day and your total Loyalty Level Points would be reduced by 100. This can also be seen in the table below.